Terms & Conditions

Last Updated: [25/05/2026]

About Us

Eco Waste Wizards Ltd provides waste clearance and rubbish removal services across Hertfordshire, London, and surrounding areas.

Company Name: Eco Waste Wizards Ltd
Company Number: 16968004
Waste Carrier Licence: CBDU630659

All services are carried out in accordance with UK waste legislation and Duty of Care requirements.

SCOPE OF SERVICE

We provide non-hazardous waste clearance and property clearance services for domestic and small commercial customers.

This may include:

  • household waste
  • furniture
  • appliances
  • bagged rubbish
  • garden waste
  • garage and loft contents
  • builders waste
  • general property clearance
 

We do not remove hazardous materials unless specifically agreed in writing.

By booking our services, customers confirm that all waste presented for collection is lawful, safe and suitable for removal.

QUOTES & PRICING

All quotes are based on the information provided, including:

  • photos
  • descriptions
  • waste volume
  • access details
  • parking information

Quotes are based upon the visible waste volume and access conditions presented at the time of assessment.

Quotes are confirmed before attendance but may be adjusted on site if:

  • additional waste is present
  • waste differs in type, weight or volume
  • items were not visible or disclosed
  • access conditions differ
  • loading times materially increase
  • additional labour is required
  • hazardous materials are identified

Any changes will always be discussed and agreed before work proceeds.

We reserve the right to:

  • revise quotations
  • partially complete collections
  • remove only the waste originally quoted
  • pause or refuse works
  • decline collections where agreement cannot be reached

A minimum charge applies to all jobs.

PAYMENT TERMS

Payment is due in full before waste is removed unless otherwise agreed in writing.

We reserve the right to:

  • request payment in advance
  • request deposits
  • refuse to start or complete work until payment is received
  • withhold removal until cleared funds are received

Approved commercial clients may arrange credit terms in writing.

Late payments may incur:

  • statutory interest
  • recovery costs
  • administration charges

PHOTO-BASED QUOTES

Where quotes are based on customer photographs, customers must ensure images clearly show:

  • all waste to be removed
  • access routes
  • heavy items
  • restricted areas
  • specialist materials

If information provided is incomplete or inaccurate, we may:

  • revise the quote
  • complete only part of the job
  • refuse to proceed
  • apply additional charges

CUSTOMER RESPONSIBILITIES

Customers must:

  • accurately describe the waste
  • disclose any hazardous or restricted materials
  • provide safe and legal access
  • arrange any required permits or parking
  • ensure all items intended for collection are clearly identified

Customers are responsible for removing or clearly separating any items not intended for collection before works begin.

AUTHORITY TO INSTRUCT COLLECTION

By booking our services, the customer confirms they are authorised to instruct the removal and disposal of all waste and contents presented for collection.

Eco Waste Wizards Ltd shall be entitled to rely upon the authority of the instructing party and shall not be responsible for ownership disputes relating to removed items, contents or waste.

For probate, bereavement or estate-managed properties, written confirmation from the executor, solicitor or authorised representative may be required before works commence.

Additional clearance agreements may also be required for certain collections.

VALUABLES & PERSONAL ITEMS

Customers are responsible for removing any:

  • cash
  • jewellery
  • passports
  • legal documents
  • sentimental items
  • keys
  • laptops
  • mobile phones
  • hard drives
  • confidential records
  • data devices

before collection takes place.

Eco Waste Wizards Ltd accepts no responsibility for items left within:

  • furniture
  • drawers
  • cupboards
  • lofts
  • bags
  • boxes
  • safes
  • sealed containers
  • garages
  • sheds
  • storage areas

unless specifically identified prior to collection.

HAZARDOUS & PROHIBITED WASTE

We do not remove hazardous waste unless specifically agreed in writing.

This includes but is not limited to:

  • asbestos
  • chemicals
  • solvents
  • oils
  • paints
  • gas cylinders
  • clinical or medical waste
  • biological waste
  • sharps
  • firearms
  • explosives
  • illegal materials

Customers must declare any potentially hazardous materials before attendance.

If hazardous waste is found on site, we reserve the right to:

  • stop works immediately
  • refuse collection
  • revise pricing
  • apply call-out charges
  • require specialist contractors

ACCESS, PARKING & EXTERNAL CHARGES

Customers must ensure safe and legal access to the property and collection area.

Additional costs such as:

  • Congestion Charge
  • ULEZ
  • tolls
  • parking fees
  • parking permits
  • long carry distances
  • stairs
  • loading delays

may be chargeable where applicable.

We reserve the right to refuse to proceed if access conditions are unsafe or materially differ from those originally disclosed.

CANCELLATIONS & CALL-OUT CHARGES

Short notice cancellations may incur a charge.

Abortive visits caused by:

  • incorrect information
  • undisclosed waste
  • restricted access
  • unsafe conditions
  • customer absence
  • parking issues

may be chargeable.

We reserve the right to retain a call-out fee to cover costs incurred.

WASTE DISPOSAL & COMPLIANCE

All waste is handled in accordance with applicable UK regulations and transferred to authorised waste transfer or disposal facilities where required.

Waste Transfer Notes are available upon request where applicable.

Where practical, recyclable materials may be separated to support responsible waste recovery.

AUTHORISATION TO PROCESS REMOVED MATERIALS

Once waste or items are removed from the property, Eco Waste Wizards Ltd is authorised to transport, recycle, donate, transfer, dispose of or otherwise process such materials in accordance with applicable regulations and operational requirements.

Eco Waste Wizards Ltd shall have no obligation to identify, retain, recover, store or return items once removed unless agreed in writing prior to collection.

PHOTOGRAPHS & RECORDS

Customers agree that Eco Waste Wizards Ltd may take photographic and video records before, during and after collections for:

  • operational purposes
  • quotation records
  • insurance purposes
  • compliance records
  • dispute prevention
  • quality control

Such records may be securely retained for business and legal purposes.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse, pause or cancel works where:

  • unsafe conditions exist
  • hazardous materials are discovered
  • abusive or threatening behaviour occurs
  • access conditions materially differ from those disclosed
  • agreed payments are not received
  • collections cannot be completed safely or lawfully

LIABILITY

Eco Waste Wizards Ltd holds Public Liability and Employers’ Liability insurance.

We are not liable for:

  • inaccurate customer information
  • undisclosed materials
  • restricted access
  • hidden items
  • pre-existing property damage
  • structural weakness
  • delays outside our control
  • third-party actions
  • ownership disputes relating to removed items or contents

Liability shall be limited to the value of the agreed service except where liability cannot legally be excluded.

Nothing within these Terms & Conditions excludes liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any liability which cannot legally be excluded under applicable law

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

ACCEPTANCE OF TERMS

By booking or using our services, customers confirm they have read, understood and accepted these Terms & Conditions.

We reserve the right to amend these Terms & Conditions where necessary. Updated terms will be published on our website.

Continued use of our services constitutes acceptance of the latest published version.

CONTACT & QUOTES